Being A Careful Banker: WhatsApp Usage

The coronavirus pandemic has definitely shifted the world in terms of the workplace. Financial firms and banks used messaging apps like WhatsApp to communicate with their clients. They were forced to do this because of the many regulatory requirements set up to protect against fraud and breaches. Because of the work from home situation, Whatsapp usage has increased by 40% because firms had to find ways to monitor phone calls and messages.

The problem with using Whatsapp is that the app uses end-to-end encryption, making it difficult to monitor the content of the messages. Companies will not be able to know if their employees commit any fraudulent activities. Because of this, some companies have banned the use of WhatsApp in the workplace. While this decision has its pros, it most certainly has its disadvantages. Firms must now find a way to continue using WhatsApp while complying with regulatory requirements. 

It’s a good thing that Telemessage has produced a solution to all of these issues. The WhatsApp Archiver is a great app for monitoring texts, calls, multimedia, documents, and even deleted messages. Employees do not have to worry about how they can capture voice calls with their clients. Financial firms can now be assured that they remain compliant, whether they be in an office setup or working from home.

To learn more about being a careful banker in terms of your WhatsApp usage, check out this infographic by Telemessage. Contact them today to help you set up your archiving solutions.


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